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Getting People to Great Answers, Fast:
The Fuze Suite is a modular software suite uniquely blending customer care and community technologies to get people internal and external to your organization to great answers fast. The Fuze Suite optimizes your self-service and assisted-service support using our Community Knowledge Base, Community Answers and Case Management.
What we do like no other is to get people across your ecosystem to share their insights for creating and evolving content aimed at improving your business using our Community Platform. Get as social as you want with whom and when, or not at all, since the Fuze Suite gives you total control. One platform supporting all your stakeholders!
The Fuze Suite leverages gamification principals to drive desired participation and to identify and leverage specific expertise using our patented Reputation Engine, but unlike other "gamification" engines, ours recognizes people for demonstrated expertise valued by relevant people rather than just from participating.
The Fuze Suite blends several different multi-channel support, online community, feedback management and idea sharing technologies to enable your organization to focus, measure and motivate the individual and collective capabilities of your customers, partners, staff and other stakeholders to improve your business. The net result is getting people who have a stake in your business to better answers, faster. Of course, you have total control to selectively include desired people with the right knowledge, know-how, context and interests for the particular topic at hand.
The Fuze Suite can run hosted or on-premise and you can even elect to license the Fuze Suite and run it in cloud-based services like Amazon's EC2 service.
Find out why Esteban Kolsky, internationally respected thinkJar founder and former Gartner analyst, concludes: "All in all, the Fuze Suite is definitely worth the evaluation and enhanced consideration when looking for a Social Business platform."
View quick demo of integration options
Used by some of the biggest brands to save money and increase revenue. Check out some of our DIFFERENTIATORS and some sample sites here, which includes samples of our Mobile and Facebook interfaces.
Only interested in a robust eServices suite without the "social" stuff? No problem, we do that really well too. But, isn't it nice to know you have all this social power at your fingertips? Just getting your contact center reps to share their knowledge is a great start! But it's totally up to you.
Optimized for contact centers, but engineered and easily extended to handle the large and complex knowledge sharing and support requirements of all your stakeholders. Enterprise grade but EASY to use!