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December 19, 2005 (Seattle, WA) - Fuze Digital Solutions is pleased to announce that we have expanded our hosting infrastructure to include geographic redundancy, which provides failover in the event of a regional disaster, and ongoing SAS 70 level II audits of the datacenter, which places the highest level of scrutiny on processes, procedures and general controls.
Although FuzeDigital has provided in excess of 99.99% scheduled uptime since our inception, and has never experienced a security breach, FuzeDigital has taken this step to bring its infrastructure to a level warranted by the mission-critical nature of its eService and knowledge management solution.
Chuck Van Court, President and founder of FuzeDigital: “With their reputations and ability to remain competitive on the line, our customers can count on FuzeDigital to proactively and continually evolve our offering. Our latest infrastructure upgrades and upcoming 6.0 release – which includes multi-level authentication and several other significant enhancements – reflect this commitment to aggressively evolve our offering and further distances the Fuze Suite from alternative solutions.”
He added, “We are focused on continually advancing our solution and infrastructure based on feedback from our customers, unlike some of our competitors that are clearly focused on sales and marketing to create hype rather than advancing their offering. We welcome and encourage prospective customers to complete an in-depth evaluation of the Fuze Suite and competing alternatives. Such a critical and far-reaching decision will directly impact your ability to offer effective, efficient and seamless self-service and assisted service across all support channels!”