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The Fuze Suite Goes Mobile
Giving Customers Portable, Secure and Easy Access On The Go
Seattle, Wash. – (July 13, 2007) – Fuze Digital Solutions is making it easy for its customers to extend customized mobile access to the robust self-service and assisted-service components of the Fuze Suite.
WSECU, a $1.2 billion credit union based in Olympia, Washington, recently launched a next-generation mobile banking platform for members with the aim of being "always available - anytime, anywhere.”
“We wanted to add more value to our online banking by giving members access to manage their finances on the go,” said Ben Morales, WSECU’s SVP and CIO. “But we also wanted a way to extend support using our Info Center, which provides central and secure self-service and assisted-service support across all channels using the Fuze Suite. Fuze was able to quickly and affordably extend customized access to our Info Center within the small screen limitations inherent with mobile devices.”
By utilizing its Web services, Fuze provides completely customized interfaces to any device using the spoken language of choice. Chuck Van Court, President and founder of Fuze, said, “This enhancement to the Fuze Suite further supports our objective to enable all companies to affordably provide quality customer care using the device and language preferred by the person getting the support. It’s great partnering with a progressive credit union like WSECU on the effort.”