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The Fuze Suite Speaks SalesForce.com
Giving Clients the Ability to Integrate Its Customer Care Components
Seattle, Wash. – (August 17, 2007) – Providing an aggregate best of breed sales and customer care solution, Callahan & Associates and Fuze Digital Solutions have successfully integrated the Fuze Suite’s customer care components with SalesForce.com using Fuze’s .NET Web services.
Callahan & Associates’ Scott Patterson, VP of eCommerce, said “By combining the superior customer care components of the Fuze Suite with our SalesForce.com implementation, we are now able to ensure that we have a 360 degree view of our relationship with customers and prospects across all support channels.”
Chuck Van Court, President and founder of Fuze, added “Our Web services allow companies to easily integrate our proven and award-winning self-service and assisted service customer care technology with any application that allows posting information from external applications.”
About Callahan & Associates, Inc.
Founded in 1985, Callahan & Associates, Inc. is a national credit union focused research and market analysis firm specializing in financial data analysis, industry studies and strategic planning/consulting. Their mission is to help credit unions position themselves at the leading edge of the ever-changing financial service industry. Their products & services include credit union financial publications, software analysis packages, seminars, strategic planning, consulting, investment management services and the CreditUnions.com web channels.