The Fuze Suite Provides NPR.org Audience with Fast, Accurate Answers Seattle, Wash. – (January 5, 2011) – FuzeDigital, a publisher of social business software for multi-channel customer care, knowledge sharing and communities, has implemented new online support capabilities for NPR through the organization’s web site at www.npr.org . The Fuze Suite™ empowers NPR to provide seamless customer service across all support channels and maintain the loyalty of its millions of li  More...

FuzeDigital Granted Patent Protecting its Community Knowledge Base Protecting its gamification capabilities to measure and motivate broad stakeholder participation in creating and improving knowledge base content, FuzeDigital announced that it has been granted a patent for its reputation engine . Seattle, WA - FuzeDigital announced today that it received a patent on its online social business software, the Fuze Suite’s reputation engine . The patent includes 42 claims centered on measuri  More...

Check out this video to quickly get specifics on how the patented Fuze Suite reputation engine leverages stakeholders across your entire ecosystem to provide better customer care... and a whole lot more. Click here to see an online demo for how the Fuze Suite helps you leverage getting social.

General Inquirie s : FuzeDigital provides telephone and email support between 9:00 am and 5:00 pm (Pacific Standard Time) Monday-Friday, except on these eleven named holidays: New Year’s Day Veterans’ Day Martin Luther King, Jr.’s Birthday Thanksgiving Day President’s Day The day after Thanksgiving Memorial Day Christmas Day Independence Day December 26 th Labor Day Support will be provided within 8 business hours of contact. FuzeDigital Client s : Be sure to access He  More...

Online: Click here to: Contact us online Call Us: Local: (425) 649-1246 OR Toll free: 1-866-631-0188 Mailing Address: FuzeDigital 12819 SE 38th St., Suite 505 Bellevue, WA 98006-1326 FuzeDigital clients: Be sure to access Help from within your CSR site by clicking fuze digital solutions mailing address phone number email fuze support

Gethuman.com Survey Results Reveal Significant Consumer Expectations for Online Customer Support Las Vegas, Nev. - October 21, 2008 - Fuze Digital Solutions and Gethuman.com announced today the availability of the results of the Gethuman Customer Service Survey: Online Service Expectations at the SSPA Services Leadership Conference held through October 22, 2008. The global survey, conducted during August 2008 and sponsored by Fuze, polled nearly 1,000 consumers on their expectations about servic  More...

Online Help is available to all customers using the Fuze Suite once you are logged in to your CSR site. Just click the Help link or in the upper right corner of each page. Click on any of the blue ?s adjacent to many fields and buttons throughout the pages to view specific help articles in the Fuze AnswerBook. Our Fuze AnswerBook knowledge base is filled with detailed information and best practices about using the Fuze Suite. Rate and comment on the articles so we can make sure they're a  More...

FuzeDigital Plays on Big Customer Service Vendors' Turf Maria Verlengia with CRM Buyer features FuzeDigital and the Fuze Suite in this article. The Fuze Suite is a blending of SCRM and E2.0 technologies, Chuck Van Court, president of FuzeDigital, told CRM Buyer. The community knowledge base, search engine capabilities, the new Fuze Social module, and the ability to support all stakeholders with a single system set the Fuze Suite apart. They have their own little niche, said Brent Leary, cof  More...

In its September 27, 2011 article concerning the acquisition of Assistly by salesforce.com, Gartner calls out FuzeDigital as a key provider of social business software in the small to medium business (SMB) market. In the article, Gartner states, ...FuzeDigital is part of a new generation of cloud-based customer service applications that harness popular consumer social media. Social media is brought front and center into the contact agent dashboard for SMBs, along with social knowledge... For   More...

FuzeDigital’s Mission-Critical Application Exceeds SaaS Uptime Standards in 2010 Seattle, Wash. – (January 27, 2011) – FuzeDigital, publisher of on-demand and licensed social business software , the Fuze Suite TM , announced today that its SaaS delivery uptime was 100 percent in 2010. The company also had less than two hours of scheduled downtime in 2010. FuzeDigital boasts average uptime of 99.99 percent since its inception in 2002, which equates to less than 24 total hours   More...