The Fuze Suite Provides NPR.org Audience with Fast, Accurate Answers Seattle, Wash. – (January 5, 2011) – FuzeDigital, a publisher of social business software for multi-channel customer care, knowledge sharing and communities, has implemented new online support capabilities for NPR through the organization’s web site at www.npr.org . The Fuze Suite™ empowers NPR to provide seamless customer service across all support channels and maintain the loyalty of its millions of li  More...

FuzeDigital Granted Patent Protecting its Community Knowledge Base Protecting its gamification capabilities to measure and motivate broad stakeholder participation in creating and improving knowledge base content, FuzeDigital announced that it has been granted a patent for its reputation engine . Seattle, WA - FuzeDigital announced today that it received a patent on its online social business software, the Fuze Suite’s reputation engine . The patent includes 42 claims centered on measuri  More...

Gethuman.com Survey Results Reveal Significant Consumer Expectations for Online Customer Support Las Vegas, Nev. - October 21, 2008 - Fuze Digital Solutions and Gethuman.com announced today the availability of the results of the Gethuman Customer Service Survey: Online Service Expectations at the SSPA Services Leadership Conference held through October 22, 2008. The global survey, conducted during August 2008 and sponsored by Fuze, polled nearly 1,000 consumers on their expectations about servic  More...

FuzeDigital Plays on Big Customer Service Vendors' Turf Maria Verlengia with CRM Buyer features FuzeDigital and the Fuze Suite in this article. The Fuze Suite is a blending of SCRM and E2.0 technologies, Chuck Van Court, president of FuzeDigital, told CRM Buyer. The community knowledge base, search engine capabilities, the new Fuze Social module, and the ability to support all stakeholders with a single system set the Fuze Suite apart. They have their own little niche, said Brent Leary, cof  More...

In its September 27, 2011 article concerning the acquisition of Assistly by salesforce.com, Gartner calls out FuzeDigital as a key provider of social business software in the small to medium business (SMB) market. In the article, Gartner states, ...FuzeDigital is part of a new generation of cloud-based customer service applications that harness popular consumer social media. Social media is brought front and center into the contact agent dashboard for SMBs, along with social knowledge... For   More...

FuzeDigital’s Mission-Critical Application Exceeds SaaS Uptime Standards in 2010 Seattle, Wash. – (January 27, 2011) – FuzeDigital, publisher of on-demand and licensed social business software , the Fuze Suite TM , announced today that its SaaS delivery uptime was 100 percent in 2010. The company also had less than two hours of scheduled downtime in 2010. FuzeDigital boasts average uptime of 99.99 percent since its inception in 2002, which equates to less than 24 total hours   More...

AurGroup Launches the Fuze Suite along with Rollout of new Web Design September 7, 2005 (Seattle, WA) – As part of its web site redesign, AurGroup Financial Credit Union, an Ohio credit union with $154 million in assets, chose the Fuze Suite to give its over 25,000 members and staff access online to a single knowledge base containing both public and private information that lets them find answers to their questions quickly and easily. They also can now ask questions and get responses secu  More...

Did you miss this webinar? No worries! Check it out here: www.customerthink.com/webcast/next_generation_customer_service Next-Generation Customer Service with Web 2.0 and Social Technologies On May 28, 2009, CustomerThink Showcase presented a webinar on next-generation customer service. Attendees saw how innovative solutions can help you deliver a better customer service experience, at a lower cost, by leveraging Web 2.0 and social technologies. No PowerPoint pitches, just demos! Chuck Van  More...

The Fuze Suite Aids Government Sites to Trim Support Costs Helps agencies do more with less to deliver timely answers to constituents’ questions Seattle, Wash. - (July 23, 2009) – Under current budget tightening, government agencies are finding a way to deliver high quality customer care while trimming support costs. Two such agencies are Washington State Health Care Authority (HCA) and National Oceanic and Atmospheric Administration (NOAA) that both utilize the Fuze Suite. Provided   More...

You’ve Got Mail… Bellco Credit Union and Fuze Collaborate to Release New Message Center for Secure Member Communications SEATTLE, WASH. (July 20, 2006) – Fuze Digital Solutions, premier provider of modular and comprehensive member care solutions, today announced a new Message Center feature developed in concert with Colorado-based Bellco Credit Union ($1.6 billion) as part of the Open Technology Solutions (OTS) partnership. The new Message Center is the first soluti  More...