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Introduction to FuzeDigital's Community Platform ( 2:30 Video)

How does your patented reputation engine help get broad stakeholder involvement to improve my knowledge base?

The Fuze Suite Provides NPR.org Audience with Fast, Accurate Answers Seattle, Wash. – (January 5, 2011) – FuzeDigital, a publisher of social business software for multi-channel customer care, knowledge sharing and communities, has implemented new online support capabilities for NPR through the organization’s web site at www.npr.org . The Fuze Suite™ empowers NPR to provide seamless customer service across all support channels and maintain the loyalty of its millions of li  More...

The Fuze Suite and like solutions can have a profound impact on a brand, both positive and negative. As such it is critical for companies to cut through all the marketing hype and truly understand what they will be getting from a solution and vendor before they experience deficiencies first hand and must make due for months if not years with an ineffective partnership This article provides practical insights not easily gleaned from marketing material -- or possibly even during solution pilotin  More...

This report was written by FuzeDigital using the survey results compiled by GetHuman.com and includes several important insights for all personnel responsible for online support. The charts below are included in the report. To download the full report, click here .

It all comes down to where and how we spend our money. It also helps that we are employee-owned and driven by the needs of our customers (rather than the ROI expectations of investors)! Unlike what you find with our competitors like eGain, Kana, Parature, RightNow and others, you're not paying for lots of overhead like: 100s of sales people, staff to meet SEC reporting requirements, big ticket marketing campaigns and the additional overhead to manage all this additional staff. Market lea  More...

FuzeDigital Granted Patent Protecting its Community Knowledge Base Protecting its gamification capabilities to measure and motivate broad stakeholder participation in creating and improving knowledge base content, FuzeDigital announced that it has been granted a patent for its reputation engine . Seattle, WA - FuzeDigital announced today that it received a patent on its online social business software, the Fuze Suite’s reputation engine . The patent includes 42 claims centered on measuri  More...

Check out this video to quickly get specifics on how the patented Fuze Suite reputation engine leverages stakeholders across your entire ecosystem to provide better customer care... and a whole lot more. Click here to see an online demo for how the Fuze Suite helps you leverage getting social.